What
does a Letter From Kitty Include?
Our
letters from Kitty are printed on your choice of beautiful Hello
Kitty letterhead and personalized with your child's name. We add as
much information about the child into their Kity Letter as you give
us including their pets, siblings, accomplishments and friends.
What
payment methods do you accept?
We
accept payments made using Paypal
Do
you send Kitty Letters to the USA?
Yes! We do mail letters to the USA and most other countries in the world. You can place a letter in your shopping cart and estimate shipping before going through the checkout process. Shipping is not much more than the postage required to mail the envelope.
Yes! We do mail letters to the USA and most other countries in the world. You can place a letter in your shopping cart and estimate shipping before going through the checkout process. Shipping is not much more than the postage required to mail the envelope.
Will
my letter (s) arrive before my child's birthday?
Yes!
Your letter from Santa will arrive before Christmas! Every year we
have a few letters that are lost in the mail so if your personalized
letter doesn't arrive at least a week before Christmas, email us and
we will send out another letter right away.
Is
my personal information given out, shared or sold?
Absolutely
not!! We hate telemarketing calls and junk mail as much as everyone
else. Your personal information is ONLY used to write your letter(s)
and mail them to you. NOTHING ELSE, PERIOD.
Is
Paypal a safe payment platform?
PayPal
is the most commonly used and well known payment method. The
following information is taken from the PayPal website: About
PayPalPayPal is the safer, easier way to pay and get paid online. The
service allows anyone to pay in any way they prefer, including
through credit cards, bank accounts, buyer credit or account
balances, without sharing financial information. By using the PayPal
system, you can be confident that your order for a Santa letter is
secure. More information: http://www.paypal.com
Do
you offer a money back guarantee?
We
offer a 20 day returns policy. If for any reason you are not
satisfied with any of our products or services simply let us know.
Just return the letter within 20 days from the date it was sent, and
we will refund your payment immediately. No questions asked.
I
can not find the answer to my question. How can I contact you?
Please
see the Contact us section and send us your question. We have a 24
hour a day support service
How
do I place an order online?
Ordering
is easy and convenient! Simply select your favorite Package from
Santa and click on the ‘ORDER NOW’ button. You will then be
prompted to enter your child’s personalized information.
Once
you have completed the check out process, you'll then have a chance
to review your package and print your receipt. It's simple, secure,
and easy...
Can
I place my order(s) by phone?
No.
To guarantee that each personalized Package from Santa is perfect;
our online ordering feature is the safest and most accurate ordering
method.
Do
you offer a Kitty letter for newborns?
SURE!
We understand how important a baby's first Christmas can be! That's
why we offer a special letter written just for newborns. Just place
your order as normal using our simple checkout process and select the
NEWBORN letter template.(Tip: Just enter the child's age in months,
as of this December)
Are
my online transactions with your site secure?
Absolutely!
At ...........com we use a SECURE checkout with SSL Encryption, the
safest way to purchase. You can be assured your transaction is SAFE.
Your credit card statement will reflect a charge by
“-----------.com”. -nome do site------------.com is also a proud
member of the Better Business Bureau.
How
do you use my contact information?
Please
read our privacy policy here
Can
I use my own text for the Kitty letter or copy/paste text?
YES!
you can write your own letter from start to finish! you just send us
the text you want to write to your child.
Can
I pay by personal check or money order?
No.
We apologize for any inconvenience.
